Role & Responsibilities

1. Candidate will be responsible for handling Ticket Triage and Escalations
2. Co-ordinating with Onshore users/team to perform day to day tasks related to Platform operations
3. Monitoring of infrastructure systems and perform backup operations
4. Upgrades to platforms
5. Be ready to work in UK timings if needed
6. Documenting process and managing knowledge store
7. If needed, be part of on-call rotation support during off office hours (including weekends)
8. Monitoring of infrastructure systems and perform backup operations
9. Upgrades to platforms
10. Be ready to work in UK timings if needed
11. Documenting process and managing knowledge store
12. If needed, be part of on-call rotation support during off office hours (including weekends)

Relevant Experience:

1. 7-8 years of professional experience working with Platform and Infrastructure management
2. Should have experience working in onshore-offshore model

Must Have:

1. VMWare
2. Window Server
3. Active Directory (On-Premise and Azure)
4. Azure

Good to Have:

1. Storage and backup (Pure Storage and Cohesity)
2. Linux (Ubuntu)
3. PRTG
4. Zerto
5. Citrix

Work Mode: WFO

Location: E-city Bangalore

Soft Skills:

1. Good written & verbal communication
2. Time management and prioritisation
3. Being able to work independently and in a team
4. Go-getter attitude when taking initiative and ownership
5. Driven by curiosity, able to search and find and deliver